From: Dylan

To: Cardinal - Kruk, Amy

Subject: Prototype

 

Hi Amy,

 

Thanks for reaching out to me. We received prototypes on Thursday, but have not had a chance to assemble and test them (beyond basic inspection). We were very pleased with the quality of these parts, and look forward to testing them next week. It will be several months before we complete testing. Once this is complete, we will be in contact about the possibility of ordering the other related parts.

 

Thanks again for following up. When the time comes, we look forward to working with you on the next stages of this project.

 

Best Regards,

 

Dylan

Engineer - Design

_______________________________________

 

To: Cardinal - Loose, Jason

Subject: RE: 6703 Tool from Cardinal

 

Jason we put the tool in operation today, all I can say is WOW this is an awesome tool, wish we had it a long time ago, it increased production 200%

Thank You, Danny

 

Danny M

Maintenance Supervisor

_______________________________________

 

From: Mary Beth

To: Cardinal - Nighbor, Renee

Subject: RE: Certificate of Conformance

 

Renee’,

Thank you so much for the quick response. I DO appreciate it.

 

Have a great week!

 

Mary Beth

_______________________________________

 

 

Good morning Michelle, thank you for your help with the plusnut, it saved our company some money. I hope you have a great day.

 

-Cal (Customer Since 2010)

 

_______________________________________

 

 

From: Jason B

To: Cardinal - Nighbor, Renee

Subject: Re: Paid invoice

 

Thanks for the great customer service, Ben was very helpful!

Jason

 

Sent from my iPhone

_______________________________________

 

From: Silvia Y

To: Cardinal - Kurey, Ben; Cardinal - Kruk, Amy

Cc: Steve Single

Subject: RE: REVISED PO# 049411

 

Fabulous! Thank you both so much for providing clarity, options, great solutions and great service.

 

Thank you,

 

Silvia Y

Buyer

_________________________________________

 

From: P

To: Cardinal - Wotachek, Beth; Cardinal - Nighbor, Renee

Subject: FW: pick up at Cardinal Components

Importance: High

 

OMG you guys are awesome that you have the 3200 ready already,,,,I am sooooooo sorry that I didn’t let you know sooner. Will you be starting another 3200 to just have ready? I don’t have another order yet but I am sure one is coming soon

 

Thank You,

 

Pamela

_________________________________________

 

From: Jean W.

To: Cardinal - Nelson, Melisa

Cc: Cardinal - Wotachek, Beth; Cardinal - Davis, Scott

Subject: RE: PO#XXXXX

 

Hi Melisa,

 

That’s great news. I will have it in the shipping/receiving area. As usual, your customer service is outstanding. Thanks.

 

Jean

________________________________________

 

From: Jame

To: Cardinal - Kruk, Amy

Subject: RE: Rivet Nut Tool & Fastener PO ACK

 

Hi Amy,

 

Just a quick email to say thanks as the order was delivered here on Friday afternoon (I wasn’t here when it came on Friday and Monday is the national May Day holiday here).

 

I just took receipt of the box this morning and everything as just as expected so, once again, many thanks for all your communications and for the speed of service.

 

I’m still surprised that I can’t seem to buy these wonderful tools in the U.K or that you don’t have a distributor for them in Europe?

 

Hope to do business again someday soon.

 

Best wishes,

 

Jim.

_________________________________________

 

From: Laura D.

To: Cardinal - Kruk, Amy

Subject: Re: Rivet Nut tools Quotation

 

Amy,

 

Just to let you know, Maria will be in contact with you very soon to place our purchase order that will be 3 pcs of each one.

 

Thank you so much for your help, was my pleasure work with you.

 

Have a wonderful day.

 

Regards

 

Laura D

_________________________________________

 

From: Kurt

To: Cardinal - Nelson, Melisa

Subject: Quote

Melisa,

 

I have a couple small jobs I would like to have quoted.

Also I received the aluminum Lego blocks they look great.

 

Thanks,

Kurt

_________________________________________

 

From: Jim G.

To: Cardinal - Kaczmarek, Michelle

Subject: RE: Return of C722-3724 Tools and new order details

 

THANKS AGAIN …. YOU GUYS ARE AWESOME !!!!

 

_________________________________________

 

“Melisa has always been a pleasure to work with in my capacity as the buyer. She is always proactive about seeking solutions for any issues that I may have with the product that her company provides for me and makes it fun to work with her as a supplier.”

 

Jason M.

_______________________________________

 

From: Tim T.

To: Cardinal - Kruk, Amy

Subject: Re: Cardinal/M6 Tool Parts

 

Everything worked great. Thanks for all of the help and getting it to me in such a hurry. I have been telling a lot of people about your company. I will let you know if we need anything.

_______________________________________

 

From: Debra S

To: Cardinal - Gerow, Beth

Subject: RE: SP94003 - status - Cardinal

 

Hi Beth,

Attached is a revised PO. Thank you for the information explaining the price change - I wish more companies would provide that up front.

 

Thanks,

Deb

_______________________________________

 

Replies from Customer Surveys:

 

"I enjoy dealing with Cardinal, you may not be the cheapest but I know what I am getting and I can get it when I need it." -Kurt K. (Customer Since 2011)

 

"I have received the best service EVER from your Company. The helpfulness of your staff goes beyond what I have ever experienced. I wish I had more vendors like you!!!" -Maggie P. (Customer Since 2009)

_______________________________________

 

From: Janet G. (Customer Since 2011)

To: Cardinal - Kruk, Amy

 

Good Morning Amy,

I never got a chance to tell you this, but if you could pass this along for me........when the boss was checking out the last three parts we picked up, he said that he was impressed, that you did a very good job on them, and to let you know we appreciate your quality work. He knows that some of our parts are rather difficult to make and still

have a good appearance, too.

_______________________________________

 

From: Peter T.

To: Cardinal - Nighbor, Renee

Subject: Re: Paid invoice

 

Hi Renee,

 

Thank you for your help. The Rivnut tool arrived very quickly.

 

Can I use this tool to remove existing rivnuts? We have a large projector screen whose legs are held in place with fasteners attaching to rivnuts on the frame of the screen. Threads of three of these rivnuts are stripped. Can I use this tool to replace these 3 rivnuts?

 

Peter T.

_______________________________________

 

To: Cardinal - Stefanski, Katie

Subject: RE: Parts delivered

 

Hi Katie,

That is very good news thanks to you and your team up there in Gods country! I really appreciate your cooperation to me as a customer. As you know it doesn’t always work that way. Hopefully I will talk to you in the near future.

Thanks again,

 

Mike A.

_______________________________________

 

To: Cardinal Components Inc.

Tel: +800-236-3200

Fax: +262-252-5033

 

Att: Mr. Mark Kurey

Subject: Mrs. Katie Stefanski

 

Dear sir,

My name is Liz M. and I'm the purchasing manager of a company who is one of Cardinal's customers. I am writing you regarding Mrs. Katie Stefanski whom I work with since 2008. The purpose of this letter is to tell you that Katie has been more than helpful over the years with any problem or question that had occurred. She has always been kind and very pleasant. She had always responded quickly to any request on my part.

 

- Send me quotations on time.

 

- Send confirmations to my P.O.

 

- Send as soon as she can the items I have purchased.

 

Katie is a valuable asset for Cardinal Company. She is got a tremendous potential to lead in any organization. I have sent this letter directly to you as her manager and I believe that you'll pass on a copy to her with my thanks and wishes for her success.

 

Sincerely;

Liz M.

Purchasing Manager

_______________________________________

 

To Whom it May Concern:

 

We began business with Cardinal Components, Inc. in July, 2002. When we started working with Cardinal, we utilized their kit packaging/assembly to ease our capacity issues at our facility on a temporary basis. Our confidence and trust in Cardinal's ability to meet our requirements was quickly earned and additional work was awarded to Cardinal. While we started out working with Cardinal on a temporary basis, it quickly grew into an excellent permanent relationship.

 

We are impressed with Cardinal's services for several reasons. First, their commitment to quality is outstanding. Throughout the past several years, we have experienced a couple of very minor quality issues. Cardinal responded immediately by defining the root cause and then taking corrective and preventative actions.

 

Cardinal has also impressed us with their on time delivery commitment. On occasion, we have requested quantity and product changes at the last minute. Each time, Cardinal responded in a prompt and professional manner. To date, we have experienced 100% on time delivery with Cardinal.

 

Customer service is also very important to us. We receive excellent customer service from Cardinal. We have a primary contact person, as well as a backup. Cardinal goes out of their way to make sure we obtain full support, promptly responding to requests, questions, and concerns.

 

Cardinal is a real team player and always gives us their best effort. Thank you for the opportunity to recommend Cardinal as a word-class supplier.

 

Sincerely,

 

Barbara D., Production Control Supervisor

_______________________________________

 

To: Cardinal - Kruk, Amy

Subject: RE: S10P175 (# 10-32 Plusnut, Flat Head, Grip Range: .020-.175 Zinc Clear RoHs Plating) from Cardinal 1-800-236-3200

 

Amy,

Really like the 4090P tool.  First job I did was the installation of internal shelving in a service truck.  Parts that normally would have taken two hours to install, were installed in 15 minutes.  Plusnut installer has worked flawlessly, saves a tremendous amount of time, and allows for greater flexibility in installations.  Ergonomic design makes this tool a pleasure to use.

 

Please send one each mandrel and anvil and a box of the Plusnuts.  Anxious to try these 10-32 units on a  vehicle lighting project we are doing. Ben got the credit card info.

 

Thanks.

 

Tad Tweed

 

 

 

 

From: Laurence R.

To: Cardinal - Kaczmarek, Michelle

Subject: RE: PO 26831

 

Hi Michelle

A few words to confirm we have received the goods. Thanks for your help! Have a nice week end.

Regards,

 

Laurence R

_______________________________________

 

From: Brian P. (customer since 2010)

To: VIPService

Subject: PO# 109203

 

This PO is for you. There is no pricing on it because they are all custom parts. They are all similar to the sheet metal you make on blanket order for us. This is for a high profile job for us so engineering wanted me to buy it from you because of your high quality. I also need it quickly. We are under the gun for delivery next month. Please include any expediting costs that may be required to meet the delivery date.

 

Thank you.

 

_________________________________________

 

From: Lee L.

To: VIPService

Subject: po attached

 

Morning,

Attached is a PO for the two items quoted to me the last two days. Let me know if you need anything else from me to proceed with these orders.

Thanks again for the great work you and your co-workers are doing!

 

Regards,

Lee L.

_________________________________________

 

From: Jean W.

To: Cardinal - Nelson, Melisa

Cc: Cardinal - Wotachek, Beth; Cardinal - Davis, Scott

Subject: RE: PO#XXXXX

 

Hi Melisa,

 

That’s great news. I will have it in the shipping/receiving area. As usual, your customer service is outstanding. Thanks.

 

Jean

_________________________________________

 

From: Lee L.

To: Cardinal - Nelson, Melisa; VIPService

Subject: part quote

 

Morning Melisa,

I have another part I would like to have quoted. Drawings are attached and I am looking for qty. 40, 50, and 60 priced out with lead times.

Thanks.

 

P.S.---the last shipment of parts that came in looked great. One of engineers looked at them and thought they were the best quality he has seen on those from any vendor. Just wanted to give a heads-up to you guys at Cardinal.

Keep up the great work!!

 

Regards,

 

Lee L

_________________________________________

 

From: Arthur H.

To: Cardinal - Kaczmarek, Michelle

 

Michelle,

 

Thank you for the awesome customer service.

 

Arthur H.

Licensing Examiner

_________________________________________

 

From: Philip H.

To: Cardinal - Kruk, Amy

Subject: C900 Tool

 

Hi Amy

 

Yes... nice to chat to you the other day.

Must say, very rare to contact a USA based company and receive such a warm greeting.

 

Attached is my PO for one only C900 tool.

Please now provide an invoice against which we can make payment.

As this is likely to be a single transaction we will use Mastercard.

 

Freight preference is UPS Economy.

Alternatively, we could use DHL.

 

Let me know if you have any queries.

 

Regards

Philip

_________________________________________

 

From: Scott S.

To: Cardinal - Nelson, Melisa

Subject: RE: NOZZLE, TRIPLE INLINE

 

Melisa

This is the speediest return I have ever had

I like it, I am able to process it, return it and move on

I need to know if this will be a credit or resupply so I can update the DM for accounting

The cleanest for me would be a credit and you could use it on the next order provided it’s fixable

Thanks

_________________________________________

 

From: Brian S.

To: Cardinal - Nelson, Melisa

Subject: RE: Wednesday, 9/18 - Melisa from Cardinal

 

Melisa, I am sorry, but I will not be available tomorrow. If there is something you wanted to drop off, you can leave it with Debbie at the front desk. Otherwise, if we need something or a quote on an item, we will definitely bring it your way.

 

You guys have always been really good to us/for us. We always appreciate that!

 

Maybe next time!

 

Brian

_________________________________________

 

From: Lee L.

To: Cardinal - Nelson, Melisa

Cc: VIPService; Cardinal - Budelier, Jackie

Subject: RE: Cardinal Pricing

 

Thanks for the confirmation. I have nothing at the moment to quote, but I will say that your prices are hard to beat! I will definitely keep your company in mind when asking for quotes. When I do need a quote should I reference the old quote number or just send the drawing again to have re-quoted? I am just trying to find out what the best method for Cardinal and us to eliminate any sort of duplication and be more streamlined with the quotes is all.

 

Regards,

 

Lee L

_________________________________________

 

From: Maggie P.

To: Cardinal - Kruk, Amy

Subject: RE: Quote Please

 

Thank you Amy – I really appreciate the wonderful service.

 

Have a good weekend,

Maggie

From: Brenda F. (Customer Since 2008)

To: Cardinal - Hegg, Dana

 

Dana, thank you soooo much for your quick response - I really appreciate all you work! I have sent the paperwork to our main office to have you listed as the vendor for this part - as long as they don't have any questions, I will place a PO today and let you know.

 

Again, thank you so much!

Brenda F.

_________________________________________

 

From: Pat F. (Customer Since 2010)

To: Cardinal - Stefanski, Katie

Subject: RE: Rivnut Stock

 

Hello Katie,

 

The Company that was buying a product from us requiring this type of fastener is about to finish up their construction project and unless decide to order more we won’t have any immediate need for the Rivnuts, however we will look for other applications to use your products in the future.

 

I’d like to thank you for your excellent service in times past.

 

Best regards,

Pat F.

_______________________________________

 

To: Cardinal - Nelson, Melisa

Subject: FW: Customer Survey Response

 

"We want you to know that we are very pleased with the quality of service Melisa provides. We sincerely appreciate her responsiveness and the way she conduct business. We have recommended your company to others because of our satisfaction with her outstanding service. We look forward to doing business with Cardinal Components Inc for years to come."

_______________________________________

 

“We love Cardinal and the parts you have done for us have been great. Cardinal is certainly on our list for outsourcing.”

 

-Dave B

_______________________________________

 

Replies from Customer Surveys received:

 

"was able to send prototypes quickly and reasonably priced for a small quantity run"

 

"very good to do business with you"

 

"I have received very good service from Cardinal Components, and look forward to doing more business together"

_______________________________________

 

To: Cardinal - Michelle

Subject: Re: Rivnut Order

 

Michelle, I finally got the little devils. Thanks so much for your special attention to this. You obviously are a sweetheart.

 

- Larry (Customer Since 2010)

_____________________________________

 

Good Morning Renee,

 

Is this the final receipt that I will receive and it there anything that states what the shipping is or just the complete total. Also, if I do get a receipt can you put last 4 digits of the cc number used on it. Oh, and I received the package today.

 

Thanks for the fast shipping.

 

Carole

_______________________________________

 

Re: In Appreciation for Katie at Cardinal Components

 

Mark,

Just like to say it was a pleasure in ordering product from your company with Katie. She was very professional and impressed me with her mental sharpness. She took my order with APO address and credit card number without mistake or repeat. She has exceptional timing and friendly voice inflection when dealing with the customer even on a long distance international call. She was always up to speed yet I never felt rushed when I was trying to decide the order. She has excellent product knowledge by knowing the numbers when just mentioning the need and requirement.

 

I would have her on my team any day!!!

 

She will go far!!

 

Thanks Katie:)

 

Most Respectfully,

 

CDR USN

RJITF-Stuttgart

US European Command

_______________________________________

 

Beth just wanted to let you know you have been doing a perfect job for our company. The response for lead-times and meeting short deliveries has been exceptional. You also have been following up with any late shipments (very few) and they are all still within the time that I need them.

 

Just wanted you to know that I appreciate it.

 

John B.

_______________________________________

 

I love the back side of the calendar you sent me with all the fraction to decimals, etc. I learned that there were ALT key shortcuts and use the Ø (ALT-0216) all the time electrical phase.

 

Thanks.

 

-Kevin R. E.

_______________________________________

 

To: Cardinal - Nighbor, Renee

Subject: RE: Po# 5732

 

Thanks we did receive!

 

Thanks for all your help on these repairs.

 

Lisa M.

_______________________________________

 

To: Cardinal - Spencer, Beth

Subject: Re: PO 70164

 

Hi Beth.  I have just been informed that 14 pcs showed up today.  Thank you so much for getting these done early for us!

 

Brady

_______________________________________

 

To: Cardinal - Kruk, Amy

Subject: RE: Ready to order S37H115-ZNR & S25-80-ZK Rivet Nuts from Cardinal 1-800-236-3200?

 

Amy,

Thank you for the order, I just wanted to say I'm quite pleased with the set tools, they work differently than the other type that I used which uses the threads themselves to screw the nutserts in.

 

Thank you for your time,

Mickey R

_______________________________________

 

Good job with acknowledging orders, giving price and quote in a timely manner.”

 

-Tim B.

_______________________________________

 

Verbally Per Ron, "Scott is doing a great job, very impressed that he found a different issue of pitting and residue on the discs with arrows."

 

 

From: Pam

To: Cardinal - Wotachek, Beth; Cardinal - Nighbor, Renee

Subject: FW: pick up at Cardinal Components

Importance: High

 

OMG you guys are awesome that you have the 3200 ready already,,,,I am sooooooo sorry that I didn’t let you know sooner. Will you be starting another 3200 to just have ready? I don’t have another order yet but I am sure one is coming soon

 

Thank You,

 

Pamela

_______________________________________

 

Recommendation on LinkedIn:

 

“Michelle recently assisted me in the procurement of some specialty items needed to complete a prototype project at Kennedy Space Center. I found her to be very professional, most knowledgeable of the product line, and extremely customer-oriented. In summary, she performed beyond expectations and delivered the tough to find parts in a very timely manner. Even though the order was small by any standards, it was important to my project and Michelle delivered....and I'm grateful.” Top qualities: Great Results, Expert, Creative -Jim F.

_________________________________________

 

From: Lee L.

To: Cardinal - Wotachek, Beth

Cc: Cardinal - Nelson, Melisa

 

Thank you for the confirmation. We just received the last order in and all parts looked great.

Keep up the good work!!

 

Regards,

Lee L.

_________________________________________

 

From: Juan M.

To: Cardinal - Rivnut Sales

Subject: Re: Juan M.

 

It was really great talking with you on my parts needed. You seem like a really great person. Just wanted to express a personal thanks.

 

Juan

_________________________________________

 

From: K, Keith

To: Cardinal - Nighbor, Renee

Subject: RE: Paid invoice

 

Renee,

 

Thank you for your help today and your great customer service.

 

Thanks,

 

Keith K.

Calibration Technician

_________________________________________

 

From: Scot

Sent: Friday, November 01, 2013 3:16 PM

To:  Cardinal - Kurey, Mark;  Cardinal - Bensemann, Rick

Subject: Cardinal People

 

Cardinal Team,

 

I just wanted to thank you and compliment you and Cardinal on the help and the people that you have been providing to assist us.

 

I cannot find Scott’s card/email address or I would have cc’d him on this also as he has been providing great and timely assistance as needed.

 

Thank you all again!!!

 

Thank You,

Scot

Quality Engineer

_________________________________________

 

From: Cardellia A.

Cc: Cardinal - Nighbor, Renee

Subject: ****CONFIRMATION - RIVET NUTS & RIVET TOOL - SHIPPING TO POLAND

 

Renee:

 

We did it - Yahoo!!! You guys make this look easy...

 

Thank you for expediting this order ---- Your Professionalism - ABOVE REPROACH!

 

Humbly & Respectfully,

 

Cardellia

_________________________________________

 

From: Bill H.

To: Cardinal - Kruk, Amy

Subject: Re: M5 Stainless Steel Large Flange Knurled

 

Hi Amy,

One would do fine. Thank you again.

I spent several hours on the phone looking for these items, and talked with a number of guys that were pretty clueless. You were by far the most knowledgeable, quick to respond, and professional.

You have my business and I will spread the word. I wish all suppliers had someone like you.

Best Regards,

Bill H.

_________________________________________

 

From: Daniel M

To: Cardinal - Kruk, Amy; Karine A.

Subject: RE: Stainless Steel Rivet Nuts

 

Good catch Amy!

 

According to my records, we have the tooling for the SS37-285. However, we don’t for the #4-40. Is the C900 tool capable of installing the #4-40? If not, we will order the manual wrench C845-440.

 

Karine, could you please add this to the PO.

 

A good day to all Cardinal’s reliable, experienced, and friendly staff ;o)

 

Daniel

_________________________________________

 

From: Allen, T.

To: Cardinal - Bensemann, Rick

Subject: New PPAP request for parts

 

Rick,

I want to thank you for the very quick response on the brackets It was deeply appreciated.

Thank you

_________________________________________

 

To: Cardinal - Kurey, Mark; Cardinal - Kaczmarek, Michelle

Subject: RE: Customer Survey

 

Thank you for your support, I’m amazed about the customer service you guys have.

 

Thanks

 

Alex B.

Designer

_________________________________________

 

From: Dana B.

To: Cardinal - Kaczmarek, Michelle

Subject: RE: Thank you for your order!

 

Michelle,

Thank you for all your help on the phone..

 

Sincerely,

 

Dana B.

_______________________________________

 

To: Cardinal - Kruk, Amy

 

Hi Amy,

 

Lockheed has come back with a couple of other alternative part numbers!

 

Still just trying to find something that doesn’t have that 18 wk lead time. I REALLY, REALLY appreciate how helpful you have been! I wish all of our vendors were as helpful! Can I clone you!

 

Stephanie

Account Manager

_______________________________________

 

From: Maggie P. (Customer Since 2009)

 

To: Cardinal - Hass, Meegan

Subject: RE: RivNuts

 

Hi Meegan,

 

Thanks a lot for such a quick turnaround. You guys just provide the BEST customer service EVER!!! I truly mean that.

 

Regards,

Maggie P.

 

Email from Joel: “Everyone at Cardinal has been doing a great job, thank you. I just want the relationship to continue positively. Keep up the good work. I read over the weekend we received another part that was accepted. Thank everyone for a good start – we now have 2 parts approved with follow up orders. I’m pleased with the progress but we have a long way to go. Keep up the good work and keep driving the deliveries/dates.”

_______________________________________

 

From: Tina W. (Customer Since 2009)

To: Cardinal - Nelson, Melisa

Subject: RE: Testimonial

 

“Cardinal Components is a true partner in every way! They have helped us solve metal fabrication problems that have increased our own productivity and are always the top supplier for on-time delivery and quality. Melisa Nelson is a true professional and a joy to work with! Her ideas and consultative approach to selling is a refreshing change in our industry”

-Tina W.

_______________________________________

 

Melisa,

 

Your staff is courteous and knowledgeable, and the items we order arrive on time and correct every time.

 

Thanks,

Ron (Customer Since 2006)

_______________________________________

 

What can I say about Cardinal Components? They have always been there to help when a new project comes up. They have always responded graciously and with knowledge. Recently our company asked to receive a monthly report and without question Cardinal was asking how much information we needed and were we sure that receiving it once a month would be adequate for our needs. Without question working with Cardinal Components has proven to be a very wise choice for our company.

 

Thank You Cardinal,

Pamela

_______________________________________

 

Dear Melisa,

 

Just wanted to share with you and everyone at Cardinal Components that we have been very pleased with the quality of metal parts, customer service, and engineering support over the past four years.

 

Cardinal has done a great job to provide my company with our custom metal needs and assisting in the creation of our Kanban system. RFQ requests are promptly quoted and pricing is competitive.

 

I place the orders with Cardinal because their quality and delivery have been most dependable and their customer service team always shows my best interest in mind. The first email I usually receive is in appreciation for my business and to let me know my order was received. A few days later my order is confirmed with a delivery date so I can move forward to my next project knowing Cardinal is taking care of the details.

 

My experience has been a positive one working with you and your customer service team. In an age when so many companies don't seem to care about customer service any more, Cardinal Components does everything they claim to do, with a smile.

I am a satisfied customer and will continue to call on Cardinal for years to come. Thank you for your time.

 

Regards,

Richard S.

 

Have a great day!

_______________________________________

 

Good morning Mark,

 

I wanted to take the opportunity to show my appreciation and gratitude for Katie Paulson. Katie has been a pleasure to deal with. She is very friendly, knowledgeable and her response time is excellent. Please pass along the praise to an excellent account executive.

 

I am looking forward to further dealings with Cardinal Components and Katie Paulson.

 

With best regards/mit freundlichen Gruessen,

 

Maggie P.

 

_______________________________________

 

Subject: RE: #10-24 SS Ribbed + Tool Demo

 

Amy and Mark, thank you so much for stopping by today and helping us get our show sample completed.

I already have the components specified in our B.O.M. and Brad and Jerry will be handling the order for the installation equipment.

I will definitely keep you in mind for the 2011 softener projects my team will be working on.

 

Thank you,

 

Tom, Engineering Manager

_______________________________________

 

To: Cardinal - Kruk, Amy

Subject: RE: Ready to order (4090) Pneumatic Pull to Pressure Rivnut Installation Tool Set up for M6 With Vertical Kit from Cardinal 1-800-236-3200

 

You are so welcome, but thank you for the wonderful service Cardinal Components and you provide to us over at our company!  It truly is a pleasure working with you.

 

Leslie

_______________________________________

 

To: Cardinal - Kruk, Amy

Subject: RE: Bollhoff Plusnut Tools/Replacement Parts from Cardinal 1-800-236-3200

 

Thank you Amy.

 

It looks like someone in maintenance (at my end) already has this under control.  I guess I don’t need to order parts.  Thank you for keeping great records of what we own so that you can help me out so well (like pointing out that a ¼-20 mandrel won’t fit what we own)!  Very rare.  You do great work.

I’ll give you a call if maintenance doesn’t turn out to have it all figured out.

 

Take care

Marco

 

Customer Testimonials

 

In business since 1983, Cardinal's strength lies in the quality of our products as well as technical support and service.