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Customer Testimonials
From: Tina W. “Cardinal Components is a true partner in every way! They have helped us solve metal fabrication problems that have increased our own productivity and are always the top supplier for on-time delivery and quality. Melisa Nelson is a true professional and a joy to work with! Her ideas and consultative approach to selling is a refreshing change in our industry”
From: Brenda Firari Dana, thank you soooo much for yor quick response - I really appreciate all you work! I have sent the paperwork to our main office to have you listed as the vendor for this part - as long as they don't have any questions, I will place a PO today and let you know. Again, thank you so much!
From: Janet G Good Morning Amy,
From: Peter Turner Hi Renee,
Replies from Customer Surveys received in October 2011: "was able to send prototypes quickly and reasonably priced for a small quantity run" "very good to do business with you" "I have received very good service from Cardinal Components, and look forward to doing more business together"
Sent: Tuesday, September 27, 2011 1:39 PM Hi Katie, Mike Andrews
Sent: Monday, August 22, 2011 11:18 AM Thanks we did receive! Thanks for all your help on these repairs. Lisa Martig
August 4, 2011 Good morning Michelle, thank you for your help with the plusnut, it saved our company some money. I hope you have a great day. -Cal
Sent: Saturday, July 30, 2011 2:58 PM Michelle, I finally got the little devils. Thanks so much for your special attention to this. You obviously are a sweetheart. - Larry
July 22, 2011 Good Morning Renee, Is this the final receipt that I will receive and it there anything that states what the shipping is or just the complete total. Also, if I do get a receipt can you put last 4 digits of the cc number used on it. Oh, and I received the package today. Thanks for the fast shipping. Carole
July 6, 2011 Melisa, Your staff is courteous and knowledgeable, and the items we order arrive on time and correct every time. Thanks,
June 30, 2011 What can I say about Cardinal Components? They have always been there to help when a new project comes up. They have always responded graciously and with knowledge. Recently our company asked to receive a monthly report and without question Cardinal was asking how much information we needed and were we sure that receiving it once a month would be adequate for our needs. Without question working with Cardinal Components has proven to be a very wise choice for our company. Thank You Cardinal,
May 4, 2011 “Good job with acknowledging orders, giving price and quote in a timely manner.” -Tim Biwer
March 2, 2011 Verbally Per Ron, "Scott is doing a great job, very impressed that he found a different issue of pitting and residue on the discs with arrows."
February 18, 2011 Subject: RE: #10-24 SS Ribbed + Tool Demo Amy and Mark, thank you so much for stopping by today and helping us get our show sample completed. Thank you, Tom, Engineering Manager
February 15, 2011 To: Cardinal Components Inc. Att: Mr. Mark Kurey Dear sir, - Send me quotations on time. - Send confirmations to my P.O. - Send as soon as she can the items I have purchased. Katie is a valuable asset for Cardinal Company. She is got a tremendous potential to lead in any organization. I have sent this letter directly to you as her manager and I believe that you'll pass on a copy to her with my thanks and wishes for her success. Sincerely;
February 11, 2010 Beth just wanted to let you know you have been doing a perfect job for our company. The response for lead-times and meeting short deliveries has been exceptional. You also have been following up with any late shipments (very few) and they are all still within the time that I need them. Just wanted you to know that I appreciate it. John B.
December 21, 2010 I love the back side of the calendar you sent me with all the fraction to decimals, etc. I learned that there were ALT key shortcuts and use the Ø (ALT-0216) all the time electrical phase. -Kevin R. Entwistle
November 18, 2010 Recommendation on LinkedIn: “Michelle recently assisted me in the procurement of some specialty items needed to complete a prototype project at Kennedy Space Center. I found her to be very professional, most knowledgeable of the product line, and extremely customer-oriented. In summary, she perfomed beyond expectations and delivered the tough to find parts in a very timely manner. Even though the order was small by any standards, it was important to my project and Michelle delivered....and I'm grateful.” Top qualities: Great Results, Expert, Creative -Jim Flecher
September 16, 2010 Michelle, Thank you for the awesome customer service. Arthur Hammock
June 24, 2010 Dear Melisa, Cardinal has done a great job to provide my company with our custom metal needs and assisting in the creation of our Kanban system. RFQ requests are promptly quoted and pricing is competitive. I place the orders with Cardinal because their quality and delivery have been most dependable and their customer service team always shows my best interest in mind. The first email I usually receive is in appreciation for my business and to let me know my order was received. A few days later my order is confirmed with a delivery date so I can move forward to my next project knowing Cardinal is taking care of the details. Regards, Have a great day!
June 11, 2010 Good morning Mark, I wanted to take the opportunity to show my appreciation and gratitude for Katie Paulson. Katie has been a pleasure to deal with. She is very friendly, knowledgeable and her response time is excellent. Please pass along the praise to an excellent account executive. I am looking forward to further dealings with Cardinal Components and Katie Paulson. With best regards/mit freundlichen Gruessen, Maggie Putnam
April 16, 2010 Re: In Appreciation for Katie at Cardinal Components Mark, I would have her on my team any day!!! She will go far!! Thanks Katie:) Most Respectfully, CDR USN
April 5, 2010 “Melisa has always been a pleasure to work with in my capacity as the buyer. She is always proactive about seeking solutions for any issues that I may have with the product that her company provides for me and makes it fun to work with her as a supplier.” Jason Mattison
November 19, 2004 To Whom it May Concern: We began business with Cardinal Components, Inc. in July, 2002. When we started working with Cardinal, we utilized their kit packaging/assembly to ease our capacity issues at our facility on a temporary basis. Our confidence and trust in Cardinal's ability to meet our requirements was quickly earned and additional work was awarded to Cardinal. While we started out working with Cardinal on a temporary basis, it quickly grew into an excellent permanent relationship. We are impressed with Cardinal's services for several reasons. First, their commitment to quality is outstanding. Throughout the past several years, we have experienced a couple of very minor quality issues. Cardinal responded immediately by defining the root cause and then taking corrective and preventative actions. Cardinal has also impressed us with their on time delivery commitment. On occasion, we have requested quantity and product changes at the last minute. Each time, Cardinal responded in a prompt and professional manner. To date, we have experienced 100% on time delivery with Cardinal. Customer service is also very important to us. We receive excellent customer service from Cardinal. We have a primary contact person, as well as a backup. Cardinal goes out of their way to make sure we obtain full support, promptly responding to requests, questions, and concerns. Cardinal is a real team player and always gives us their best effort. Thank you for the opportunity to recommend Cardinal as a word-class supplier. Sincerely, Barbara D., Production Control Supervisor
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